Q: How soon will my order ship after payment?
A: We offer 72-hour expedited shipping. Orders placed before 3PM local time will ship within 2–3 business days. International delivery typically takes 4-8 days (subject to customs clearance).
Q: Do you ship globally?
A: Yes! We deliver to 50+ countries, including the US, EU, Middle East, and Southeast Asia, with DDP (Delivered Duty Paid) service to ensure no additional customs fees.
Q: How do I receive training after purchasing a device?
A: We provide three training options:
•1-on-1 virtual training (via Zoom/Teams etc.)
• On-site training (by appointment, ideal for bulk orders)
•Video tutorial library (covers operation, maintenance, and troubleshooting)
Q: How can I contact technical support for urgent issues?
A: Upon order confirmation, our engineers and after-sales specialists will immediately create a dedicated support group for you. This ensures direct, real-time communication – you can promptly connect with technical experts for professional guidance, and we prioritize swift resolution of any equipment-related issues.
Q: What is the standard warranty period?
A: All devices include a 2-year global warranty, extendable to 5 years. Extended warranties include priority response and free spare parts.
Q: What is the repair process for faulty devices?
1.Submit Request Online
Provide your device's serial number and describe the issue.
2.Engineer Diagnosis (Within 24 Hours)
We'll review the problem and contact you if more details are needed.
3.Free Parts & Repair Under Warranty
If covered by warranty, replacement parts are shipped free. We'll arrange the repair.
4.Non-Warranty Repairs
If out of warranty, we’ll provide a cost estimate before proceeding.
Marketing & Business Support
Q: What's included in the free marketing package?
A: Purchasers receive:
• Social media templates (Instagram/Facebook/TikTok-ready)
• Client case library (high-res before/after images + treatment plans)
• Clinic website builder (SEO-optimized, multilingual templates)